Purchase issues: contact us within 14 days
Contact us within 14 days of purchase for non-delivery, duplicate charges, or a serious installation defect that support cannot resolve.
CodePets
Refund policy
Updated: September 28, 2026
Personalized digital packs
Once paid generation begins, change-of-mind refunds are generally unavailable. Delivered personalized packs are normally non-refundable. Applicable statutory rights take priority over these rules.
Generation failures
If our system fails before delivery, we will investigate and offer regeneration, technical help, or a refund where appropriate.
Request a review
Email [email protected] with your order or job ID, purchase email, and a short explanation. Include an error message or screenshot if useful. Never send passwords or full payment-card details.
Credits and refunds
Free-credit redemptions involve no payment to refund. Credits cannot be exchanged for cash. Approved monetary refunds go back through the original payment provider; processing time depends on that provider and your bank.
Availability
This policy applies to paid CodePets orders when checkout is enabled. Local assisted testing does not collect payments. Contact us at [email protected] for help.